Description
Frequently Asked Questions
Here are some common questions and answers about our WordPress support service. Don’t hesitate to contact us if you need more information.
What kind of issues can I submit?
Any issues involving WordPress can be submitted. Here are some issues we can think of
- WordPress platform related errors.
Few common WordPress platform related errors.
#1: Unable to Establish Connection with the Database
#2: Your Blog/Admin is Displaying a Blank Page
#3: Getting an Internal Server Error
#4: WordPress white screen of death. - WordPress plugin errors/conflicts/installation.
- WordPress theme errors.
- CSS or Layout issues.
How long will it take to fix an issue?
Normally we will fix it within 24 hours.
What do I get with the purchase?
- Fixing one single wordpress issue as requested during check out .
I’m not sure if my job can be done in an hour
- If it feels like a one hour job just order one job, we’ll try our best to fix it or we will give you a full refund. If you want to check before purchase contact us, we’ll give you an estimate.
What kind of issues can I submit?
Any issues involving WordPress can be submitted. Here are some issues we can think of
- WordPress platform related errors.
- WordPress plugin errors/conflicts.
- WordPress theme errors.
- CSS or Layout issues.
How long will it take to fix an issue?
Normally we will fix it within 24 hours.
How do I get started?
Simply order a support ticket. You’ll be able to submit your task immediately. If you have more questions please feel free to Contact Us
How long do tasks take to complete?
Many jobs can be done within hours. Some jobs may take longer depending on the nature of the request and workload. We strive to have, on average, completed jobs done within 1-2 business days.
Can you help me if I have been hacked?
Yes. We scan, and remove any issues related to your site being hacked. We have fixed price service for malware removal. You can order malware removal service here.
Do you support multi-site WordPress installs?
WordPress Multsite is not included in our regular price. Contact Us for a custom quote.
What do I need to provide in order to use your service?
It depends on what issue you have with your site. Some problems needs only WordPress Admin access, others may need WordPress Admin, Hosting Panel and FTP access . If you are unsure of how to provide us with those details go ahead and order, we will help you get the access we need.
Does it matter which webhost I use?
We work with most hosting providers. If you’re looking for a quality hosting provider, we can make some recommendations based on our your needs, and our experience and testing.
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